At Shya Exports Pvt. Ltd., we respect your privacy and are committed to safeguarding your personal information.
This policy explains how we collect, use, store, and protect data shared through our website, mobile apps, and all interactions with our business.
Our commitment is guided by:
Transparency – We clearly explain what data we collect and why.
Security – We protect information using advanced encryption and access controls.
Choice – You control how your data is shared or deleted.
Compliance – We follow Indian and international privacy regulations.
We collect personal and business information for operational and compliance purposes:
Directly provided data: Name, company details, contact info, billing, and identity proofs.
Automatically collected data: IP address, browser type, device details, cookies, and analytics.
Third-party data: Information from logistics partners, banks, or regulators for trade processing.
Your data is processed to:
Deliver products and services.
Manage orders, shipping, and payments.
Verify identity and prevent fraud.
Fulfil legal obligations (DGFT, Customs, RBI).
Share updates or marketing (only with your consent).
We apply 256-bit SSL encryption, multi-factor authentication, and store data in ISO 27001-certified data centers (India, Singapore, Germany).
Retention timeline:
Customer & transaction records — up to 7 years.
Financial & statutory records — 8 years (per Indian Companies Act).
Employee data — 3 years post-exit.
Marketing data — until consent withdrawn.
We do not sell personal data.
Information is shared only with:
Authorized service providers (logistics, IT, finance).
Regulators, when legally required.
Auditors and legal advisorsare under confidentiality agreements.
Data transferred outside India follows GDPR-level protection with Standard Contractual Clauses and encryption.
You have the right to:
Access or correct your data.
Request deletion (“Right to be Forgotten”).
Withdraw marketing consent.
Restrict or object to processing.
Request data portability.
📧 Email: privacy@shyaexports.com — we respond within 30 days.
Mr. R. Karthik Raj – Data Protection Officer
📧 privacy@shyaexports.com | 📞 +91 44 4950 5570
Responsible for compliance, privacy requests, and regulator communication.
Ms. S. Meenakshi – Head, Legal Compliance
📧 grievance@shyaexports.com | 📞 +91 44 4950 5572
📍 Shya House, Old Mahabalipuram Road, Perungudi, Chennai – 600 096, India.
This Privacy Policy is reviewed annually and updated as needed.
Last Updated: July 2025
“Privacy is not a feature we add later — it’s the foundation of trust we build first.”
— Dr. Frederick Chandru, Managing Director
